Free UK Delivery on parts orders over £50
What information do we collect from its Users?
RC Hobby Centre collects different types of personally identifiable information in order to be able to provide its services to You. Such information may include but is not limited to name, mailing address, telephone numbers, email addresses, credit card information and other. Users provide all such information voluntarily through various order forms, email messages, telephone, personally face to face etc. sent to RC Hobby Centre.
RC Hobby Centre also collects different types of non-personally identifiable information that may include referral URL's, Users' IP addresses, Users' use of website, information about the browsers used by the User, etc. Some of this information is collected through Cookies, which are small pieces of data that are sent to your browser from a web server and are stored on your computer's hard drive and help RC Hobby Centre identify you as the User. You have the choice to modify your browser settings and thus to reject these cookies.
What we do with the information we collect?
We use all collected information primarily for provisioning the services you have ordered and providing you with on-going User support. We may also use your information for sending periodic emails announcing important service changes, new features, technical issues updates and news, promotional activities, etc. You can decide NOT to receive such emails by replying to any of them with "Unsubscribe" in the subject. We may also use your information to send you SMS notifications in case of issues which may lead to service interruption, delayed deliveries etc. User information is also used for improving RC Hobby Centre's business processes to make your overall user experience more rewarding. Your information can also be used for resolving ownership and other disputes and enforcing agreements between you and RC Hobby Centre.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our website is fully PCI compliance.
Does RC Hobby Centre disclose Users' information to third parties?
All personal information collected by RC Hobby Centre is treated as strictly confidential. We may disclose User's personal information if required to do so by law. We may disclose part of Users' personal information to our business partners, independent contractors or other third parties when this is required in order to provide the services you have ordered. For example: your Credit card information may be provided for payment confirmation and verification to the partnering entity involved in processing your payment; the personal information of an order may be provided to a courier company for the delivery of goods. The use of any data provided by RC Hobby Centre to these partnering service providers is governed by their own Privacy Policies and is beyond RC Hobby Centre's control.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
What does RC Hobby Centre do to prevent loss, misuse or alteration of Users information?
We strictly apply all industry standard security measures to protect your personal information. Such measures include without limitation: data encryption, password protected access to Users' personal information, limited access to the sensitive data, encrypted transfer of sensitive data submitted by the User through our websites's order forms, login forms etc. There may be security and privacy limitations, which are beyond RC Hobby Centre's control. By choosing to provide personal information to RC Hobby Centre you understand and agree that the security, integrity and privacy of your information can never be 100% guaranteed.
Controlling your personal information
If you have any questions about this privacy statement or concerns about the way we process your personal data, please contact us using the Contact Us form.